Contract & Pricing
What are the contract terms with Broadband4?
Broadband4 offers flexible 3-year contracts tailored to educational institutions. Our contracts include fixed pricing, automatic service continuity, and a dedicated education account manager.
How much can we save compared to our current LEA contract?
Schools typically achieve up to 70% savings by moving away from Local Education Authority (LEA) contracts to Broadband4’s independently managed service. We provide transparent cost analysis to show you exact potential savings.
Switching & Migration
What’s involved in switching from our current provider?
We make switching straightforward. Our team coordinates with your current provider, installs new equipment, tests connectivity and security features, configures filtering policies, and provides training. Most schools switch with minimal downtime (typically 2–4 hours).
Coverage & Connectivity
Do you have coverage in our area?
Broadband4 provides services across the UK with particular strength in the South and Midlands regions. Contact us with your school’s postcode and we’ll confirm available speeds and services within 24 hours.
Filtering & E-Safety
What filtering and safeguarding options does Broadband4 offer?
Our primary offering is Netsweeper, providing award-winning content filtering with 50+ categories. We also offer Smoothwall as an optional add-on, DNS filtering, and HTTPS/SSL inspection. All filtering is PREVENT duty compliant and delivered through IWF-certified partners.
Can we customise filtering policies for different year groups?
Yes. Netsweeper allows granular policies based on user groups, devices, time periods, and more. Our education specialists work with you to create policies that align with your safeguarding approach.
Support
What level of support does Broadband4 provide?
We provide 24/7 monitoring, business hours phone/email/ticket support, a dedicated account manager, technical specialists, proactive monitoring, and training. With 11+ years in educational ICT, our team understands school environments.