3CX Gold Partner

VoIP & Telephony

Future-proof your school's phone system with hosted VoIP from Broadband4. As a 3CX Gold Partner, we deliver enterprise-grade telephony designed for education — replacing costly traditional PBX systems with flexible, feature-rich cloud communications.

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Why Schools Are Switching to VoIP

Traditional PBX phone systems are expensive to maintain, inflexible, and tightly coupled to physical locations. Modern schools need communication systems that match their distributed, cloud-first infrastructure.

Cost Savings

Eliminate expensive line rentals, hardware maintenance costs, and per-minute call charges. VoIP reduces telephony costs by 30-50% compared to traditional systems.

Flexibility

Hot desking, mobile app access, and remote working for staff leadership. Answer school calls from anywhere on any device — crucial for modern, distributed teams.

Integration

Seamlessly integrates with your MIS, door entry systems, and emergency alert platforms. One communication fabric for the entire school ecosystem.

Our Partnership

3CX Gold Partner — The World's Most Deployed Business Phone System

Broadband4 holds 3CX Gold Partner status, placing us among the top 3CX implementers in the UK. 3CX is the world's most deployed business phone system, trusted by millions of organisations worldwide. Our partnership means your school gets genuine expertise, priority support, and access to the latest 3CX innovations.

We don't just sell 3CX — we design, deploy, and support complete VoIP ecosystems specifically for education.

3CX Features We Deliver

Auto Attendant & Intelligent Call Routing

Call Recording & Advanced Analytics

HD Video Conferencing Built In

Mobile App & Softphone for Remote Working

Microsoft Teams Integration

Wallboard & Call Queue Management

Enterprise VoIP Features

Comprehensive telephony capabilities designed for modern education.

Auto Attendant & Call Routing

Professional call greeting with menu-driven routing. Automatically direct calls to departments, extensions, or voicemail based on time of day, day of week, or custom rules.

  • Custom greeting messages
  • IVR with up to 20 menu options
  • Time-based routing schedules

Call Recording & Analytics

Automatic call recording for quality assurance, training, and compliance. Advanced analytics dashboard showing call volumes, average duration, missed calls, and peak times.

  • Compliance-ready audit logs
  • Encrypted storage with retention policies
  • Detailed call centre analytics

HD Video Conferencing

Built-in video conferencing for parent consultations, staff meetings, and remote teaching. Up to 100 participants in HD with screen sharing and recording capabilities.

  • HD video with automatic bandwidth adaption
  • Screen sharing & recording
  • No separate conferencing subscription needed

Mobile & Softphone Apps

iOS and Android apps transform any smartphone into an office phone. Desktop softphone for Windows/Mac. Full functionality including transfers, conferencing, and presence.

  • Works on home/school WiFi or 4G
  • Presence status across all devices
  • One school number on all devices

How VoIP Works in Schools

1

Audit Existing System

We assess your current phone system, number of extensions, call patterns, and integration requirements with existing systems like your MIS.

2

Design & Port Numbers

We design your 3CX system architecture and arrange to port your existing telephone numbers. No disruption — calls continue as normal during migration.

3

Go Live with Training

System goes live with full staff training on new features. We handle all configuration and are on hand for the first weeks to ensure smooth operation.

Why Broadband4 for VoIP

3CX Gold Partner

Top-tier partnership status with genuine implementation expertise

Carrier-Agnostic SIP

Choose your SIP trunk provider independently — not locked into a single carrier

QoS Prioritisation

VoIP traffic prioritised on our network for crystal-clear calls

Combined Billing

Internet + VoIP on one invoice with one point of contact

SchoolCare Support

On-site technical support delivered through our SchoolCare partnership